Frequently asked questions
Getting started#
I use another booking tool today. Can I bring my data? Yes. Import clients and appointments under Settings → Import data, or ask our team to do it for you. See Switch to Lorenly.
Can I rename "staff" to the word my business uses? Yes, under Settings → Business info → Staff terminology. Clients see it on your booking page. See Add staff & set schedules.
Can I use the console in French? Yes. Each person picks their own language. See Your account, password & language.
Clients and booking#
Do clients need an account to book? No. They book with their details and a client record is created for them. They can manage their bookings later from the link in their confirmation email. See How clients manage their own bookings.
Can a client book several services in one visit? Yes, if you turn it on. See Multi-service visits & staff assignment.
What happens when a fully booked slot frees up? Clients on the waitlist are alerted. See Manage the waitlist.
Can I cancel a booking without emailing the client? Yes. When you cancel or reschedule, untick the notify option before you confirm. See Reschedule, cancel & no-shows.
Payments#
Can I take payments without connecting a processor? You can take cash at the desk in Retail & POS and mark invoices as paid, but online deposits and card payments need a connected processor. See Connect a payment processor.
How do I see what a client still owes? Each booking shows whether a deposit was paid, the balance due or that it is paid in full. See Deposit paid, balance due & paid in full.
A client bought a package or a gift card. How do they use it? Apply its code to the appointment. See Pay off a booking with a coupon or gift card code.
Team and privacy#
Can I limit what a team member sees? Yes. Roles decide which pages, clients' contact details and payments each person can see. See Team members, roles & permissions.
Who can see client photos and consent forms? Only your signed-in team. They are private and never publicly accessible. See How Lorenly protects client data & photos.
Mobile#
Is there a mobile app? Yes, for your team on iPhone, and on Android through Google Play. It works on tablets too. See Run your day from the mobile app and Using Lorenly on a tablet.
Plans#
Why is a page locked for me? Some features depend on your plan, and some pages depend on your role. See Plans & billing.
Still stuck? See Contact Lorenly support.