Contact Lorenly support
Can't find the answer in the help center? Here is how to reach a person, and how to get help fastest.
Before you write#
Search this help center (press / to jump to the search box) and check the
FAQ. Most questions have a short answer there.
Get in touch#
Email [email protected], or use the Contact page. We reply on business days. To speed things up, include:
- the email address you sign in with,
- what you were trying to do and on which page,
- what happened instead, with any error text or a screenshot,
- the booking reference, client or invoice concerned (never send card details).
If your account is suspended, the banner at the top of the console has a Contact support link.
Help moving your data#
Coming from another booking tool with an unusual export, several locations, packages or gift cards? Go to Settings → Import data and choose Request a custom import: our team can move your data across for you. See Switch to Lorenly.
Privacy requests#
To access, correct or delete personal data, email support with the request type in the subject line (for example "Data deletion request").
Urgent, client-facing issues#
If clients can't book or pay, say so in the subject line so we can prioritise it.