How clients manage their own bookings
Clients can view, reschedule and cancel their appointments without calling you and without creating an account. Knowing how this works helps you answer their questions.
Right after booking#
The confirmation screen shows the booking reference with a copy button, Add to calendar, Share, and a Manage or cancel this appointment link. The confirmation page keeps working, so clients can come back to it from their email.
My appointments#
From the manage link or the My appointments link in their emails, clients reach their appointments page. If they arrive without a link, they enter their email and receive a secure link that stays valid for 30 minutes.
There they see Upcoming and Past appointments and can:
- Reschedule: pick a new day and time from your real availability.
- Cancel an upcoming appointment.
- Book again a past service, or Leave a review.
- Show a QR check-in code at the desk.
- See their loyalty points, remaining package sessions, membership and gift card balances, and share or personalise a gift card they bought.
- Turn text message reminders off.
What clients cannot do#
- Only confirmed, future appointments can be moved or cancelled.
- Group class sessions cannot be rescheduled; the client cancels and books another session.
- If a cancellation falls inside your late-cancellation window, the client is warned first that a fee may be charged or the deposit kept. You set this in Settings → Deposit policy; see Require a deposit.
What you see#
A client's change shows up on your calendar straight away, and you are told according to your notification settings. The client receives the usual reschedule or cancellation email. To change a booking yourself, see Reschedule, cancel & no-shows.