Lorenly.
My bookings

Deposit paid, balance due & paid in full

Updated 2026-09-30 · 2 min read

Every booking shows what the client has paid so far, worked out from the payments Lorenly actually received. You see it on the calendar, in the booking, in the bookings list and in the mobile app.

On the calendar#

A confirmed booking carries a check mark. The check is filled when the deposit is paid (or the booking is paid in full) and outlined when nothing has been received, for example after a refund. Bookings paid with a package show a package icon.

In the booking#

Open a booking to see its payment line:

  • Deposit paid with Received and the date, and Balance due for what is left to collect at the appointment,
  • Paid in full when the payments cover the total, including a booking with no price,
  • No payment received yet when nothing has come in,
  • Deposit covered when a code or package meant no payment was needed,
  • Refunded or Partially refunded when money went back to the client.

Each payment also shows its processor reference. For Stripe you get a View in Stripe link that opens the payment in your dashboard; for other processors, Copy reference lets you search for it there. These links come from the payment itself, so they stay correct even if you later switch processor. They are shown to the owner and to roles allowed to see payments.

Mark a balance as collected#

When the client pays the rest at the desk, switch on Balance settled in the booking. This also stops the outstanding balance reminder email for that booking.

Find open balances#

In Bookings, use the Unsettled balance filter to list bookings with money still to collect. Payment chips such as Deposit paid, Deposit unpaid and Paid in full show on each row.

Was this article helpful?