Accept tips
Let clients add a tip, online or at the desk. Tips are recorded apart from the service price.
Suggest tips online#
- Go to Settings → Programs and find Tips / gratuity.
- Switch it on and enter the Suggested % values, separated by commas. The preview shows what they mean on an example amount.
- Optionally write the Customer message shown on the confirmation page, in each language. Leave it blank to use the built-in text.
- Save.
The Programs page is part of the loyalty and marketing tools. If you don't see it, your plan may not include it: see Plans & billing.
Ask for a tip after the visit#
In the same page, Post-visit tip request sends clients a tip link some hours after their appointment: by SMS when you have their phone number, otherwise by email. Set the Hours after appointment and the suggested percentages. Clients who already tipped at booking are skipped.
Tips at the desk#
When you ring up a sale in Retail & POS, enter the amount in the Tip field before you complete the sale. The tip shows in its own column in the sales history, see Sell products with Retail & POS.
Good to know#
Online tips are paid through your connected processor, see Connect a payment processor.