Review & refund payments
Lorenly shows each payment where it belongs: deposits and balances on the booking, sales in Retail & POS, invoice payments on the invoice, and package and gift card purchases on the Packages page. Totals over time are in Reports.
Where to find payments#
- Bookings and deposits: open the booking to see what was received, the balance and the processor reference, see Deposit paid, balance due & paid in full.
- Front-desk sales: Retail & POS → Sales.
- Invoices: the Paid filter in Invoices.
- Packages and gift cards: Package purchases on the Packages & gift cards page.
- Totals (revenue, tips, refunds by period): Reports & business insights.
Refund a deposit or online payment#
Refunds of online payments are made in your processor, where the money is:
- Open the booking and use View in Stripe (or Copy reference for other processors) to find the payment.
- Refund the full amount or part of it in the processor's dashboard.
Lorenly picks up the refund automatically and updates the booking to Refunded or Partially refunded, with the amount and date. Nothing extra is sent to the client from Lorenly. With Stripe this includes refunds made directly in your dashboard.
Refund a front-desk sale#
In Retail & POS → Sales, open the sale and choose Refund. The products go back into stock, the sale leaves your revenue, and any gift card sold in it is deactivated. Give the money back in person, the way the client paid.
Who sees payment links#
Processor links and references are shown to the owner and to roles allowed to see payments. Adjust this in Team members, roles & permissions.