Lorenly.

Your account, password & language

Updated 2026-09-30 · 2 min read

Everyone on your team has their own login. Settings → My account is where you manage yours. It is the one settings page every role can open.

Change your password#

  1. Go to Settings → My account.
  2. Under Change password, enter your current password, then the new one twice. It must be at least 8 characters.
  3. Save. For your security you are signed out everywhere and log in again with the new password.

Forgot your password? On the sign-in page choose Forgot password? and we email you a reset link. The link is valid for a short time only.

Change the language#

The console is available in English and French. Click the EN / FR button at the bottom of the sidebar to switch. Your choice is remembered on this device.

The language your clients see in emails and on your booking page is set separately, in Business info, language & currency.

Your email and name#

Your login email and display name are managed by the owner in Settings → Team. Changing the email signs you out; you then log in with the new address and your existing password. See Team members, roles & permissions.

Delete your account#

At the bottom of Settings → My account, Delete my account removes your login and personal data. The business keeps running, and the bookings and financial records you handled are kept without your name. You have 30 days to change your mind: sign in again and choose Keep my account.

The owner sees Close this salon account instead. This schedules the whole business for closure: every login, all settings and all client records. Accounting records are kept for the legal retention period with personal details removed. You can cancel during the same 30-day grace period.

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