Set up SMS reminders
Text reminders reach clients where they look first and are one of the best ways to reduce no-shows.
Turn on SMS#
- Go to Settings → Notifications.
- Under Master toggles, switch on Customer SMS reminders.
- In Automatic messages, switch on the SMS column for the messages you want by text, for example Booking confirmation or Appointment reminders.
Clients need a mobile number on their record. To make sure you always have one, you can require a phone number at booking in Online booking settings.
Timing#
SMS reminders are sent a number of hours before the appointment, for example 24 hours before. Set the timing on the reminder template in Settings → Templates. Other scheduled timings (days before, birthdays) are sent by email only.
Wording#
Edit the SMS text in Settings → Templates, filtered on SMS. Keep it short: business name, date and time, and how to change or cancel. Long texts are split into several messages. See Customize message templates & designs.
Who sends the texts#
By default, texts go out from the platform's shared sender, with no setup. If your plan includes it, you can send from your own account instead: go to Settings → Connect accounts, open the messaging card and choose My own account.
Check what was sent#
Every SMS appears on the Communications page with its status. While your business is still in test mode, texts only reach the numbers on your test list.