The Communications page
Communications in the sidebar is the log of every email and SMS Lorenly sent to your clients: confirmations, reminders, cancellations, follow-ups and the messages your team sends by hand. Use it to answer "did the client get it?"
What you see#
Each row is one message:
- Recipient: the client's email address or phone number.
- Channel: Email or SMS.
- Subject of the email.
- Event: what triggered it, for example a confirmation or a reminder.
- Status: whether it was sent, failed or skipped.
- Sent: the date and time.
Sort by any column, filter to email or SMS only, or search by recipient or subject.
Read a message#
Click a row to open the full message exactly as the client received it, with the subject and recipient at the top.
One booking or one client#
- On a booking, the activity section lists that booking's messages, and the messages still planned for it. See Find bookings & manage scheduled messages.
- On a client record, the activity tab shows their history, see View a client's history.
Good to know#
- You need the communications permission to open this page. Roles without See client email & phone see masked addresses and numbers.
- A message you switched off is not sent and does not appear as sent. Change what is sent in Confirmations, reminders & follow-ups.
- Messages to your team (new booking alerts, the owner brief) are not client messages and are not listed here.
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