A lash lift client needs to know to come without mascara. A permanent makeup client needs to sign a consent form. A massage client needs neither. Beauty Art Pro sends each of them a confirmation email written for their treatment, while every other service keeps one default version.
The setup at Beauty Art Pro
- Separate confirmation emails for permanent makeup, microneedling, lash lifts and brow lamination, each attached to its own services.
- The permanent makeup and microneedling versions include the list of forms to fill in, placed inside the studio's own wording.
- The lash lift version adds preparation tips: stop lash serum seven days before and come with clean lashes, without mascara.
- Every confirmation repeats the 48-hour cancellation rule, so the policy is in writing for each booking.
- The reminder the day before shows its consent paragraph only while a form is still waiting.
Set it up in Lorenly
- Go to Settings → Templates and choose New template for the Booking confirmation.
- Under Used for, choose Replaces the default for some services.
- Tick the services this version is for.
- Write the content for those clients: preparation tips, what to bring, aftercare.
- Use Insert shortcode to add booking details, and the forms list where a form is needed.
- Save. Every service you did not tick keeps receiving the default version.
Only show a paragraph when it applies
In a reminder, wrap the consent request between the {if.booking.forms_url} and {endif} shortcodes. Clients who still have a form to fill in read the request and the link. Clients who already signed do not read "please sign" again.
The help centre explains every template option: Customize message templates & designs.