Collect & manage reviews
Reviews build trust with new clients. Lorenly collects reviews on your public profile page, lets you moderate and answer them, and can send clients a link to review you on Google or another site after their visit.
Decide how reviews work#
- Go to Settings → Public listing and find Reviews.
- Turn on Accept customer reviews.
- Choose Only customers who booked can review if you want reviews from real clients only.
- Turn on Show reviews immediately (otherwise you approve them first), or leave it off to approve each review yourself.
- Optionally, under Review reward, turn on Give reviewers a one-time discount. The reviewer is emailed a single-use coupon locked to their email address.
Clients leave a review with Write a review on your public profile. Reviews from clients who booked show as Verified.
Moderate and reply#
Open Reviews in the sidebar. The page shows your Average rating and lists reviews you can filter by Pending, Approved or Hidden. On each review you can:
- Approve it so it appears on your profile,
- Hide it, or Move to pending,
- Reply with a public answer, then Save reply,
- Delete it permanently.
Reviews waiting for moderation also appear under Needs attention on your Overview dashboard.
Several locations#
Each review belongs to the location the client visited. Use the Location filter to see All locations or one location; the summary shows each location's rating and the business-wide total.
Ask for reviews after a visit#
Under Settings → Programs, turn on Review requests (if your plan includes it):
- Paste your Review link (Google, etc.).
- Set how many Hours after appointment the email goes out.
- Optionally edit the email text, and send yourself a test.
Review requests are sent by email only, and respect your customer notification settings.
To tidy up your public profile itself, see Your public profile & Discover listing.